On the day you start to use your hair loss treatment (but before the first use of any products included in your treatment plan), take a picture of your hair. Please take photos using the five angles shown above.

Continue to take photos every 30 days during your treatment plan (using the same five angles). Make sure to maintain the same hairstyle every time you take your photos. Always use your treatment exactly as instructed (instructions are provided with your treatment). Keep all the pictures you take stored on your device to track your progress. Please do not send us any photos unless we ask for them to review your Guarantee claim.

If, after 180 days from when we notify you that a Numan clinician has accepted you for treatment, you’re not happy with our hair loss service, you can submit a claim under our Guarantee.

Please submit your claim to our customer care team between 180 and 210 days after you receive a notification that you’ve been accepted for treatment. We may ask you to upload the photos you took to our website or send them to us in an email.

If we agree that your treatment plan has been less than satisfactory, we’ll refund you within 30 days of notifying you. Your refund will return to you via the same method you used to pay for the treatment.