We want you to know you're getting a fair price. If you spot one of our listed providers offering the same plan at a lower standard price while you're with us, let us know and we'll refund the difference once your plan completes.
The price match applies to commitment plans only — not monthly rolling subscriptions. It's available only to customers who (1) started a weight-loss commitment plan on or after 09/07/2026 (plans that began before this date aren't eligible) and (2) are first-time weight-loss medication users — meaning they haven't previously used any prescription weight-loss medication, including Orlistat, Mysimba, or GLP-1 medications such as Ozempic, Saxenda, Mounjaro, or Wegovy. We'll confirm eligibility through a short self-declaration during your online consultation. Numan can withdraw this promotion at any time, but this won't affect customers who became eligible while the promotion was running (they can still submit a claim under these terms).
We match the total cost of the provider's own standard plan of the same length as yours, for these providers: Boots, Superdrug, Voy, Juniper, MedExpress, and SheMed. This can include two things only: the provider's standard first-order discount, and the provider's standard commitment plan of the same length. We don't include anything else in the comparison — promo codes, referral discounts, loyalty pricing, seasonal sales, bundle deals, or any other one-off offer stacked on top of the provider's standard plan price.
To claim, send screenshots or links of the competitor's plan pricing to our Customer Care team within the Numan app— one showing their checkout page with the standard first-order discount applied, and one showing their published ongoing pricing for month 2 onwards. Screenshots must be taken during the same site visit, on the same date, and must show no referral or voucher code applied beyond the provider's own standard first-order discount (we don't accept pricing mixed from different dates or separate promotions). We verify claims against the provider's live pricing before approving a refund, and reserve the right to check the price independently and decline anything we can't confirm.
The competitor plan must be comparable to yours — same medication and same prescribed dose. You can claim a refund within 14 days of completing your plan, once you've paid all instalments. We'll compare the total you paid Numan across your completed plan against the total cost of the provider's standard plan of the same length (as set out above), and refund you the difference. You can submit one claim per customer.
Evidence must be genuine and unaltered. We don't accept screenshots, links, or other evidence that has been edited or manipulated in any way, including using AI tools. If we find or reasonably suspect that evidence has been falsified, we'll reject the claim.
If your claim is approved, we'll refund the difference within 3 to 5 business days, paid only into the same bank account or card originally used to pay Numan. We can't issue refunds to a different account or payment method.
You can use the price match alongside other Numan promotions where eligible. All treatment is subject to clinical assessment.