This is an accessibility statement from Vir Health Limited for the numan.com website.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Numan website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria and other good practices: carousel slides are announced with their position (e.g. “Slide 1 of 5”) to help orientation; dynamic content such as animated statistics and selection feedback is announced via live regions so updates are communicated without disrupting the user; and carousel auto-scrolling can be paused on interaction and does not restart without user action.

Feedback

We welcome your feedback on the accessibility of Numan website. Please let us know if you encounter accessibility barriers on the Numan website:

• Phone: +44 808 169 9594

• E-mail: [email protected]

• Visitor Address: n/a

• Postal Address: Floor 4, Farringdon Point, 33 Farringdon Road, London, England, EC1M 3JF

We try to respond to feedback within 1 business day.

Technical specifications

Accessibility of Numan website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML

• WAI-ARIA

• CSS

• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Numan website , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations:

1. Site-wide navigation (header and main content).: There is no “skip to main content” link. Keyboard and screen‑reader users must move through the full header (logo, menu, account, etc.) on every page before reaching the main content. because A skip link has not yet been implemented.. We are working towards WCAG 2.1 Level AA and plan to add a skip-to-main-content link so keyboard and assistive-technology users can bypass repeated navigation.. Use Tab to move through the header until focus reaches the main content. If this is a barrier for you, please contact us and we will help you access the information you need..

2. Animated content (e.g. carousels, animated statistics on marketing or content pages).: Motion and animation do not currently respect the “prefers reduced motion” setting. Users who need reduced motion may experience animations that they cannot turn off. because Reduced-motion preferences are not yet implemented in our animation and carousel components.. We are reviewing our use of motion and plan to respect the prefers-reduced-motion media query so that users who need it can avoid or reduce animation.. Carousel auto-scroll can be paused by interacting with the carousel. If animation elsewhere is a barrier, please contact us and we will provide an alternative where possible..

3. Third-party content (e.g. review widgets, chat or support widgets, embedded content).: Some parts of the site are provided by third parties. These may not meet our accessibility targets (e.g. keyboard access, labelling, contrast). Users might have difficulty using them with assistive technologies or keyboard only. because We do not control the code or design of third-party services; they have their own accessibility conformance. We choose third-party providers with accessibility in mind, report issues to them when we find them, and keep under review whether we can offer accessible alternatives.. f you cannot use a third-party feature (e.g. reviews or chat), please contact us and we will help you through another channel (e.g. email or phone).

4. Content managed in our CMS or uploaded by users (e.g. images in articles, rich text, or user-generated media).: Some images or rich content may lack text alternatives or proper structure. Screen‑reader users or people who rely on captions may miss information or context. because Content is authored by multiple people or systems; we cannot guarantee that every image or block has been given an alternative or correct structure.. We provide guidance and, where possible, checks for content authors so that new and updated content includes text alternatives and clear structure. We fix reported issues as a priority.. If you encounter an image or block that has no alternative or is unclear, please contact us. We aim to fix or provide an alternative within 1 working day.

Compatibility with user environment

We aim for our accessibility features to work in common combinations of operating system, browser, and assistive technology. We cannot guarantee that everything will work in every possible combination, but we test the site in the environments below and fix issues we find there.

Environments we test with

• Operating systems: Windows 10/11, macOS (current and previous major version), iOS (current and previous major version), Android (current and previous major version).

• Browsers: Latest versions of Chrome, Firefox, Safari, and Edge (and their default browsers on iOS and Android).

Our use of ARIA, semantic HTML, and keyboard support follows patterns that are documented as accessibility-supported in these kinds of environments. If you use a different setup and run into problems, it may be due to this compatibility. We still want to hear from you: please contact us so we can record the issue and, where possible, suggest a supported combination or workaround.

Assessment approach

Vir Health Limited assessed the accessibility of Numan website by the following approaches:

• Self-evaluation

Formal complaints

We follow a thorough 7-step internal complaints procedure to ensure every complaint is handled effectively: Categorise, Acknowledge, Investigate, Action, Respond, Report, and Learn.

Acknowledgements:

First acknowledgement: You’ll receive an informal confirmation from the recipient of your complaint within one working day, confirming that we have received it.

Second acknowledgement: Within two working days of the initial acknowledgement, the investigating lead will send you a more detailed confirmation. This will include the name of the lead investigator, your complaint reference number, a summary of the complaint points, and the expected date for a response.

Please note that investigations vary in length depending on the complexity and specifics of the complaint. We promise to keep you updated regularly throughout the process.

We then investigate the events surrounding each complaint to get a full understanding of what has occurred.

After your investigation is completed, we’ll send you a written response confirming the actions we’ve taken to resolve your complaint. We may also ask for further information where necessary. As part of our investigation we follow up internally with the people involved to make sure we learn and improve our processes to avoid the situation happening again.

Additionally we’ll provide information on where you can get extra help if you’re not happy with the responses or solutions we provide.

To make a complaint, please email [email protected] with as much detail on the matter as you are able to provide. Please make sure to explicitly mention that this is a formal complaint.