General Medical Council for individual prescribers
How Numan
is regulated
Numan is a licensed UK healthcare provider, not just an app or a website. It's overseen by three independent regulatory bodies, each responsible for a different part of your care. This page explains who they are, what they check, and how you can verify our status yourself.
> 800,000 patients
> 33,000 reviews
Ongoing clinical support
Regulated by CQC
4.6 Trustpilot rating
Regulated by CEDR
No hidden costs
> 800,000 patients
> 33,000 reviews
Ongoing clinical support
Regulated by CQC
4.6 Trustpilot rating
Regulated by CEDR
No hidden costs
Medicines Regulatory Agency for medicine safety
General Pharmaceutical Council for Pharmacy Standards
Care Quality Commission for clinical oversight
Prescribing safety protocols
Three independent bodies, three layers of protection
UK healthcare regulation is a system of checks and balances. Here's how each regulator covers a different part of your care with Numan.
CQC
Clinical care & medical consultations
The CQC is the independent regulator of health and social care in England. They inspect and regulate services to make sure they meet fundamental standards of quality and safety. Numan's prescribing service is registered with and inspected by the CQC.
→Are our doctors giving safe, evidence-based advice?
→Are consultations thorough enough to be clinically safe?
→Is there a proper governance structure overseeing clinical decisions?
→Are patient safety incidents reviewed and learned from?
GPhC
Pharmacy standards & medicine dispensing
The GPhC regulates pharmacists, pharmacy technicians, and pharmacy premises across Great Britain. Our registered pharmacy - Numan Operations Limited - meets the GPhC standards that ensure every medicine dispensed to you is genuine, unadulterated, and stored correctly.
→Is the medicine genuine and sourced from approved suppliers?
→Is it stored at the right temperature and under the right conditions?
→Is the pharmacist qualified and fit to practise?
→Is the dispensing process safe and accurately checked?
MHRA
Medicine safety & product approval
The MHRA is the UK government agency responsible for ensuring every medicine available in the UK is safe, effective, and of acceptable quality. Every treatment we offer, from GLP-1 weight management injections to ED medication, is MHRA-licensed.
→Has the drug been through rigorous clinical trials?
→Is it approved for the condition it's being used to treat?
→Is the dosage range safe for the approved patient population?
→Are adverse events being monitored via the Yellow Card scheme?
What each regulator actually does
UK healthcare involves a lot of acronyms. Here's a plain-English guide to who does what, and why each one matters to your care.
| Regulator | Role | What they check | Applies to Numan |
|---|---|---|---|
| CQC | Care Quality Commission | Are the doctors giving safe advice? | ✓ Prescribing service registered |
| GPhC | Pharmacy standards | Is the medicine real and dispensed safely? | ✓ Pharmacy No. 9011408 |
| GMC | Individual doctors | Is your specific doctor fit to practise? | ✓ All doctors GMC-registered |
| MHRA | Medicine safety | Is the drug itself approved for use in the UK? | ✓ MHRA-licensed medicines only |
| CEDR | Dispute resolution | Is there an independent complaints process? | ✓ CEDR-regulated |
Regulatory & Professional Standards
Who oversees each step of your prescription
Every stage of your care has an independent regulator watching over it. Here's how your prescription flows, and who's responsible at each point.
Your consultation
Overseen by CQC to ensure safe clinical standards
Clinician review
Individual prescriber registered with GMC / GPhC
Pharmacy dispensing
Pharmacy No. 9011408, registered with GPhC
Medicine delivered
Medicine licensed by MHRA, same as NHS
Meeting the 2026 standard for remote weight loss prescribing
The GPhC and CQC issued updated joint guidance in 2026 on remote prescribing of weight management medicines. All remote prescribing of GLP-1 weight loss medicines (including Mounjaro and Wegovy) must meet updated "Knowing Your Patient" standards. Numan's process was reviewed and updated in line with this guidance.
The double-lock system
The 2026 guidance requires that prescribers independently verify patient-reported weight metrics, not simply accept what a patient submits. Numan has two independent checks built into every weight management prescription pathway.
Digital identity verification
Accredited third-party identity technology confirms you are who you say you are. This prevents prescription misuse and meets the updated KYP ("Knowing Your Patient") standards.
Independent BMI verification
Weight, height, and BMI are independently verified against patient-submitted data through a defined clinical protocol, not relying solely on self-reported figures.
Your right to escalate
If something goes wrong or you're unhappy with any aspect of your care, you have the right to raise it. Here's exactly how that works, step by step.
Raise it with Numan directly
Contact our patient support team via the Numan app, by email at [email protected], or through our Help Centre. We aim to acknowledge all complaints within 2 working days and resolve them within 20.
Escalate to CEDR
If you're not satisfied with our response, you can escalate your complaint to the Centre for Effective Dispute Resolution (CEDR), the independent dispute resolution service that Numan is regulated by.
Report to the CQC
If your complaint concerns clinical safety - for example, if you believe a prescribing decision put you at risk - you can report your concerns directly to the Care Quality Commission. The CQC can investigate regulated services independently.
Parliamentary & Health Service Ombudsman
As a final step, you can refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO) - the independent body that investigates complaints about NHS services and private healthcare providers where appropriate.
Our duty of candour
Numan operates under a legal Duty of Candour. This means that if something goes wrong with your care, be it a mistake, an unexpected outcome, or a near miss, we are legally and ethically obligated to:
→Tell you what happened, openly and honestly
→Apologise, where an apology is owed
→Explain what we're doing to prevent it from happening again
→Keep a record of the incident and our response
The Duty of Candour is a CQC Fundamental Standard under Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Clinical team
The people responsible for your care
GPhC guidance requires us to name the clinicians providing our prescribing service. All registration numbers are publicly verifiable on the relevant professional register.
Danielle Brightman
Clinical Director
MPharm PgDip PCert
Zoe Griffiths
VP of Behavioural Medicine
BSc (Hons) RD SCOPE
Victoria Rogers
Head of AI Coaching and Behavioural Science
MSc BSc
Dr Michael Lacey
Numan Doctor
MBChB BSc (Hons) MRCGP
Dr Dimitris Schizas
Numan Doctor
MBBS MRCGP MSC BSSM
Updated: