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Digital health consultation
Complete a structured health questionnaire covering your symptoms, medical history, current medicines, and lifestyle. Fully encrypted and confidential.
- 5-10 minutes
The Numan prescribing process
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When you use Numan, you're placing real trust in a healthcare service, and we take that seriously. Every prescription is reviewed by a qualified clinician, governed by independently audited standards, and held to the same regulatory frameworks as NHS-commissioned services.
> 800,000 patients
> 35,000 reviews
Ongoing clinical support
Regulated by CQC
4.6 Trustpilot rating
Regulated by CEDR
No hidden costs
> 800,000 patients
> 35,000 reviews
Ongoing clinical support
Regulated by CQC
4.6 Trustpilot rating
Regulated by CEDR
No hidden costs
The Numan prescribing process
When you use Numan, you're placing real trust in a healthcare service, and we take that seriously. Every prescription is reviewed by a qualified clinician, governed by independently audited standards, and held to the same regulatory frameworks as NHS-commissioned services.
All content on this page has been medically reviewed by: Hassan Thwaini, Clinical Pharmacist and Copywriter, Master of Pharmacy (MPharm) on 13 April, 2026. GPhC Registration: 2221320View profile
How the prescribing process works
Getting treatment through Numan involves four clear steps. Each one is designed to make sure you receive the right care safely and quickly.
- Within 24 hours
- Same day
- Next working day
Clinical review
A GMC or GPhC-registered clinician reviews your full consultation, checks for red flags, and decides whether treatment is clinically appropriate.
Personalised treatment plan
If treatment is appropriate, your clinician creates a personalised plan: specific medication, recommended dose, and clear written instructions.
Secure dispensing and delivery
Your prescription goes to our GPhC pharmacy. MHRA-licensed medicine is dispensed, packaged discreetly, and dispatched, typically next working day.
How does this compare with a traditional GP appointment?
| Traditional NHS GP | Numan | |
|---|---|---|
| Appointment wait time | Days to weeks | Same day or next day |
| Consultation format | Face-to-face or phone | Secure online questionnaire |
| Clinical standards | GMC-regulated | GMC & GPhC-regulated |
| Prescription issuing | Paper or EPS | Electronic, same-day dispatch |
| Patient safety checks | Yes | Yes- ID verification + clinical review |
| Refusal if unsafe | Yes | Yes- patient safety over profit |
| GP notification | N/A | Available with patient consent |
Identity & Eligibility Verification
Why we sometimes say no
Unlike some online services that prioritise sales, Numan's clinical review is a genuine safeguard, not a formality. Our clinicians are trained and professionally obligated to refuse a prescription if it is not safe or appropriate.
If your request is declined, your clinician will explain why and, where appropriate, suggest what to do next. This might include seeing your NHS GP, providing more information, or discussing an alternative treatment. Common clinical reasons a prescription may be declined include:
A reported medical condition that makes the treatment unsafe (for example, certain heart conditions and some erectile dysfunction medicines do not mix safely)
Current medicines that could interact dangerously with the requested treatment
Symptoms suggesting a more serious underlying condition that needs in-person investigation
A request for a dose or quantity that falls outside safe clinical guidelines
Incomplete or inconsistent information in the consultation that cannot be adequately verified
Regulation and patient safety
Numan operates within a framework of UK healthcare regulation. Here is what that means in practice.
Numan is registered and inspected by the CQC — the independent regulator of health and social care in England. CQC registration means we meet the required standards for safety, effectiveness, and patient rights. You can verify our registration directly on the CQC website.
Our online pharmacy is registered with the GPhC — the regulatory body for pharmacists and pharmacy technicians in Great Britain. GPhC standards cover the safe storage, dispensing, and delivery of medicines. All pharmacists involved in your care are individually registered professionals.
Every medicine we supply is licensed by the MHRA — the UK body responsible for ensuring medicines are safe, effective, and of acceptable quality. We do not supply unlicensed or unproven treatments.
To prevent medication misuse and identity fraud, Numan carries out identity verification as part of the consultation process. This protects both you and the integrity of our clinical service. We will never issue a prescription to an unverified individual.
Why your GP should stay informed
When you receive private medical treatment whether through Numan or elsewhere, it's important that your NHS GP is kept in the loop. If your GP isn't aware of a medication prescribed privately, there is a risk of dangerous drug interactions if they prescribe something else later.
With your consent, Numan can send a summary letter to your NHS GP informing them of any treatment you have been prescribed. Your information will never be shared without your explicit agreement.
Sharing treatment summaries with your GP improves the safety of your overall care
It helps avoid conflicting prescriptions or doses
It supports NHS continuity of care, especially for ongoing conditions
You remain in full control. We only share with your consent
Meet your clinical team
Dr James King
Chief Medical Strategy Officer
MBBS MPhil PhD
Danielle Brightman
Clinical Director
MPharm PgDip PCert
Dr Tsolmon Tsogbayar
Senior Clinical Product Lead
MBBS MSc
Dr Michael Lacey
Numan Doctor
MBChB BSc (Hons) MRCGP
Dr Dimitris Schizas
Numan Doctor
MBBS MRCGP MSC BSSM
Zoe Griffiths
VP of Behavioural Medicine
BSc (Hons) RD SCOPE
Your questions answered
Every consultation is reviewed by a qualified clinician registered with either the General Medical Council (GMC) or the General Pharmaceutical Council (GPhC) as a Pharmacist Independent Prescriber. They are bound by the same professional and legal standards as any doctor or pharmacist working in the NHS. You can view the credentials of our clinical team on our Meet the Clinicians page.
Your health questionnaire takes around 5–10 minutes to complete. Once submitted, your clinician will typically complete their review within 24 hours. If your treatment is approved, your prescription is issued electronically to our pharmacy on the same day, and your medication is usually dispatched the next working day.
Yes. If your clinician needs more information, they will contact you through the secure Numan messaging system. You can also initiate contact through your account if you have questions about your treatment or results. For some conditions, a video consultation may be available or recommended.
Yes. All medicines dispensed by Numan are licensed by the Medicines and Healthcare products Regulatory Agency (MHRA) and are identical in quality, composition, and bioequivalence to those available through the NHS. There is no difference in clinical effectiveness. The only difference is convenience and speed of access.
Numan is registered with the Care Quality Commission (CQC). Our pharmacy meets the standards set by the General Pharmaceutical Council (GPhC). All medicines we supply are approved by the Medicines and Healthcare products Regulatory Agency (MHRA).
Medically reviewed: