The Numan Money Back Guarantee

We're confident that you'll be happy with our weight loss programme.

The Numan Weight Loss Money Back Guarantee lets you take decisive action on your weight loss journey with the assurance that you can apply for a full refund if you're unhappy with our service.*

*Claim a full refund 6 months after you're accepted for treatment if you're unhappy with our weight loss programme service. Read full Ts&Cs

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How does the Numan Money-Back Guarantee Work?
Find out the steps you need to take to be eligible for the Numan Money-Back Guarantee.

 How the money back guarantee works

We’re confident that our Weight Loss experts will find the right treatments to support you on your weight loss journey , or you can claim your money back. 

If you satisfy the Terms and Conditions below, you will be entitled to claim a refund for the value of your first month of treatment. The money-back guarantee only applies if you’ve met the following conditions:

You have used your weight loss medication as directed by Numan’s clinical team; and

  • You have not stopped taking weight loss medication during your first 6 months of treatment, unless clinically advised to do so. If you’ve been clinically advised to stop taking your medication for longer than one month, or you stop taking your prescription for any reason other than following the advice of a Numan clinician, you won’t be eligible for the money-back guarantee; and

  • You have inputted your weight into the Numan app, or your Numan account, at least once every 14 days, for the first 6 months of treatment; and

  • You have completed the lifestyle questionnaire for coaching within the first month of receiving it; and

  • You have sent at least 1 message to your coach every 28 days for the first 6 months of treatment, and followed the coach’s advice on diet and exercise; and 

  • You have not been on any prescription weight loss medication in the 12 months prior to starting Numan’s weight loss  programme (examples include but are not limited to: Mounjaro, Orlistat, Mysimba, Ozempic, Saxenda, or Wegovy.); and

  • You have expressed dissatisfaction with the weight loss programme, to [email protected], at least twice during the first 6 months of treatment.

Get started on your weight loss journey